Terms of Service

Welcome to Practice Sprint. By accessing or using our service, you agree to be bound by these Terms of Service. Please read them carefully before using our platform. These Terms, together with our Privacy Policy, govern your use of Practice Sprint.

Last updated: April 2026

1. Acceptance of Terms

By accessing or using Practice Sprint, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our service. These terms apply to all visitors, users, and others who access or use the service.

2. Description of Service

Practice Sprint is a cloud-based practice management platform operated by Super Stack IT Pty Ltd. The platform provides:

• Job and workflow management: Kanban boards, task tracking, subtasks, and workflow templates
• Client relationship management: CRM with entity groups, custom fields, and engagement tracking
• Time tracking and billing: timesheets, timers, billing rates, WIP reporting, and staff utilisation
• Compliance management: ATO deadline tracking and automated task generation from compliance calendars
• Document management: upload, versioning, categorisation, and required document checklists
• Client portal: secure portal for clients to upload documents, view job progress, and communicate with your firm
• Team collaboration: team workspaces, messaging, announcements, and shared calendars
• Automated communications: email and portal templates with triggered and bulk sending
• Leave and capacity management: leave requests, approvals, and capacity forecasting
• Business reporting: revenue, WIP ageing, utilisation, and profitability
• AI-powered productivity features (see Section 3 below)

We reserve the right to modify, suspend, or discontinue the service at any time with reasonable notice.

3. AI Features & Disclaimer

Practice Sprint incorporates artificial intelligence features including: text-to-task import (Magic Import), intelligent task extraction, and upcoming AI Agent capabilities for tax compliance workflows and bookkeeping automation.

Important disclaimers:

• AI features are productivity tools only. They do not provide professional accounting, taxation, legal, or financial advice.
• AI-generated outputs (including compliance workflows, bookkeeping suggestions, task extraction, and document classification) must be reviewed and verified by a qualified professional before being relied upon or submitted to any regulatory authority.
• You are solely responsible for the accuracy of any tax returns, BAS lodgements, financial statements, or other professional work product, regardless of whether AI features were used in their preparation.
• Practice Sprint's AI features use our PII-Safe Architecture (described in our Privacy Policy) to ensure client personal information is not exposed to external AI models.
• We do not use your data to train AI models. Your firm's data and your clients' data remain yours.

Acceptable AI use:

You agree not to:

• Attempt to extract the underlying AI model weights or training data
• Deliberately input false or misleading information to manipulate AI outputs
• Rely on AI outputs without professional review for any regulatory filing or client-facing deliverable
• Use AI features to process data you are not authorised to access

4. User Accounts & Multi-Tenancy

To use Practice Sprint, you must create an account. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account
• All activities that occur under your account
• Notifying us immediately of any unauthorised access

Each organisation operates within an isolated tenant. Administrators are responsible for granting appropriate access to team members and managing boards, permissions, billing rates, and system settings within their tenant. Practice Sprint authenticates users via Google or Microsoft OAuth. We do not store passwords.

Client portal accounts are separate from staff accounts and are managed entirely by your firm. You are responsible for the portal users you invite and for deactivating access when appropriate.

5. Client Portal

You may invite your clients to access a limited portal view of their engagement. You are responsible for:

• Ensuring your clients consent to their data being accessible via the portal
• Managing portal user access and deactivation
• The content of messages sent through the portal
• Ensuring documents shared via the portal are appropriate for client access

6. Data Ownership & Portability

You retain full ownership of all data you input into Practice Sprint, including client records, financial data, documents, time entries, and communications. Practice Sprint claims no ownership over your data. Upon termination or request, we will provide a reasonable mechanism to export your data. We do not use your data to train AI models or share it with third parties except as described in our Privacy Policy.

7. Document Storage

Practice Sprint provides document storage with the following limits:

• Staff uploads: up to 50 MB per file
• Portal uploads: up to 20 MB per file

Accepted file types include PDF, images, Microsoft Office documents, CSV, and ZIP archives. You are responsible for ensuring uploaded documents do not contain malicious content and that you have the right to store them on our platform.

8. Communications & Anti-Spam

Practice Sprint's communication features allow you to send emails and portal messages to your clients. You agree to:

• Comply with the Spam Act 2003 (Cth) and all applicable anti-spam legislation
• Only send communications to recipients who have consented or with whom you have an existing business relationship
• Include accurate sender information in all communications
• Not use bulk communication features for unsolicited marketing to third parties

9. Acceptable Use

You agree not to use the service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload or transmit malicious code, viruses, or documents containing malware
• Attempt to gain unauthorised access to our systems
• Interfere with other users' use of the service
• Engage in fraudulent or deceptive practices
• Use AI features to generate misleading professional advice
• Share login credentials between users or create accounts for non-authorised individuals
• Exceed reasonable usage limits that degrade service for other tenants

10. Intellectual Property

The service and its original content, features, and functionality are owned by Practice Sprint and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You retain ownership of any content you create and upload to the service. Content generated by AI features is provided for your use but is not warranted as original. You are responsible for reviewing AI-generated content before publication or submission.

11. Service Availability

We aim to maintain high availability but do not guarantee uninterrupted service. We will use reasonable efforts to notify you of planned maintenance. We are not liable for service interruptions caused by third-party providers, including authentication providers, AI model providers, or cloud infrastructure.

12. Limitation of Liability

In no event shall Practice Sprint, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Without limiting the foregoing, Practice Sprint is not liable for: losses arising from reliance on AI-generated outputs without professional verification; data discrepancies between Practice Sprint and connected third-party services; or losses arising from compliance deadline tracking. The ATO compliance calendar is provided as a reference tool and you remain responsible for verifying all lodgement dates with the ATO directly.

13. Indemnification

You agree to indemnify and hold harmless Practice Sprint and Super Stack IT Pty Ltd from any claims, damages, or expenses arising from: your use of the service in violation of these Terms; your firm's professional work product (whether or not AI features were used in its preparation); or your breach of any applicable law or professional obligation.

14. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the service will immediately cease. Your data will be retained for 30 days to allow for export, after which it will be permanently deleted unless retention is required by law.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice via email or in-app notification prior to any new terms taking effect.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

17. Contact

If you have any questions about these Terms, please contact us at hello@practicesprint.com.